What currency are the prices on the site?
All prices are listed in USD.
I just placed an order. When will it ship?
We do our best to ship orders as quickly as possible. Please allow 2–3 business days for processing before your order ships.
Average shipping times are 7–11 business days.
Tracking numbers are typically updated 3–5 business days after your order has shipped.
If you have not received a tracking number after 7 business days, please email us at saspurestform@gmail.com.
I’m not in love with my order. Can it be returned? What if there’s an issue?
We offer a 100% money-back guarantee if your item is defective or damaged.
You have 30 days from delivery to return the item for a full refund. Return shipping costs are the customer’s responsibility. Once we receive the returned item, we will refund the full amount of your original purchase.
Please include your name and order number inside the return package.
Note: If your package is already in transit, you must wait for it to arrive and return it before a refund can be issued.
Can I cancel my order?
Yes — you may cancel your order at no penalty as long as it has not yet shipped.
If the item has already been shipped, please use our return process to receive a refund.
I entered an incorrect address. What should I do?
If you misspelled or auto-filled an incorrect address, please reply directly to your order confirmation email as soon as possible.
If the address is incorrect, contact us at saspurestform@gmail.com within 24 hours of placing your order. We can update the address within that time frame.
After 24 hours, we cannot guarantee changes and no refunds will be issued for incorrect address submissions.
How long does shipping take?
Shipping times vary because we ship worldwide from different fulfillment centers based on your location.
The average delivery time is 7–11 business days.
I have a question that wasn’t answered. Can you help?
Absolutely! Email us at saspurestform@gmail.com, and we’ll be happy to assist you.
For a faster response, please include your order number and clearly describe your issue.
Thank you.